Thank you for visiting Hedge Stores. This page explains how we collect, use, and protect your personal information when you use hedgestores.com.

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WHAT PERSONAL INFORMATION DO WE COLLECT?

Hedge may collect your personal information through forms on our website, including when you visit, register, place an order, contact us, or participate in promotions or questionnaires. The information we collect may include:

- Full name
- Email address
- Billing and shipping address
- Telephone number
- Date of birth and gender
- Browsing behavior and interaction data on the website

All personal data is collected directly from you, with the exception of contact details that may be provided by friends or family for the purpose of sending a gift voucher or other gift.

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WHY DO WE PROCESS YOUR PERSONAL DATA?

Your personal data is processed for the following purposes, where applicable:

- Managing your registration on the website
- Processing and delivering your orders, and keeping you informed of their status via email or other available channels
- Building a browsing profile based on products viewed, sections visited, and items added to cart — to offer you personalized content, offers, and recommendations
- Sending information about exclusive promotions and new products adapted to your profile
- Preventing, detecting, and controlling abuse and fraud in the use of our services
- Sending notifications about items pending in your shopping bag
- Issuing proof of purchase documents — e-receipts, sales records, or invoices
- Responding to privacy rights requests and attending to queries, requests, and complaints via our customer service channel
- Conducting quality surveys to measure your satisfaction and improve our services

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HOW LONG DO WE KEEP YOUR DATA?

Hedge will keep your personal data only for as long as reasonably necessary to respond to issues, resolve problems, improve services, and fulfill legal requirements. This may include a reasonable period after you have stopped using our services or visiting the website. After this period, your personal data will be blocked across all Hedge systems.

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WHO DO WE SHARE YOUR DATA WITH?

Your personal data may be shared with the following parties:

- Hedge group companies
- Public administrations and bodies, where required by tax, employment, social security, or other applicable legislation
- Data processing partners — including fraud detection and prevention services, technology and analytics providers, customer service platforms, and advertising and marketing services
- Third-party suppliers necessary for delivering our services, such as courier and transport companies

Please note: Hedge does not, under any circumstances, sell customer data to third parties.

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HOW DO WE PROTECT YOUR DATA?

hedgestores.com uses data security technologies to prevent unauthorized access and guarantee data confidentiality, including:

- Firewalls
- Cryptographic mechanisms
- Access control procedures

By using our website, you accept that Hedge will obtain authentication data for the purpose of managing access controls.

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CHANGES TO THIS POLICY

If we modify this Privacy and Cookies Policy, we will inform you via the website or by email whenever the changes substantially affect your privacy, giving you the opportunity to review them and exercise your rights as a data subject.

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CONTACT US

Have questions about how we handle your data? We're happy to help.

WhatsApp: +961 71 408 471
Email: hedgestores.sr@gmail.com